售前岗位工作手册 typically includes the following contents：
1. Job Responsibilities：Elucidating the scope and requirements of the pre-sales position，including customer needs analysis， solution design，product demonstration and other work tasks．
2. Product Knowledge：Lists detailed knowledge related to the company's products，including product functions，features，and advantages，so that pre-sales personnel can fully understand and demonstrate the product．
3. Solution Design：Introduces how to develop appropriate solutions based on customer needs，including technical selection，architecture design，product combination etc．，to ensure the provision of the best solution to customers．
4. Technical Skills Requirements：Explains the technical abilities that pre-sales personnel need to possess，including their understanding and mastery of relevant technical fields，such as network，database，system integration etc．
5. Customer Communication Skills：Provides effective customer communication techniques，including how to correctly understand customer needs，deal with customer doubts and challenges，and effectively convey product information，to ensure good communication with customers．
6. Demonstration Skills：Guides pre-sales personnel on how to conduct product demonstrations，including demonstration processes，precautions，and key functions to showcase，to attract customers and display the value of the product．
7. Competitor Analysis：Introduces the competitors' products and their strengths and weaknesses，helping pre-sales personnel better understand the competitive environment and develop effective competitive strategies．
8. Sales Support：Explains the cooperation between the pre-sales team and the sales team，including how to provide the sales team with necessary support materials，such as technical documents，demonstration materials，quotation proposals etc．
9. Training Plan：Develops a training plan for pre-sales personnel，including regularly organizing technical training and product knowledge updates，to enhance the professional capabilities and competitiveness of the pre-sales team．
10. Workflow and Specifications：Explains the workflow and specifications of pre-sales work，including writing work reports，managing customer information，and project follow-up，to ensure orderly work．
The above is a common content of a pre-sales position work manual，which may vary according to the actual situation of different companies and industries．